The service provided was absolutely awful and not fit for purpose. The solicitor's communication was so poor that I had to find alternatives to prevent my case from going to a final hearing. Over several months, her responses were often delayed by weeks or even months. Her lack of attention to detail added unnecessary stress. I believe this service should not be allowed to provide legal aid due to its incompetence. Following their reply, I encourage them to review all email correspondence to understand the extent of the poor service provided.
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