A horrible experience when Redkite Stonehouse acted for my mother on a recent flat purchase, only exacerbated by their Ledbury office acting for the vendor. A cash purchase which really should have been done quickly and without fuss. No client care, poor communication, phones not answered, emails not replied to, constant unnecessary delays, no focus, no sense of urgency, insufficient partner supervision. When they actually needed to give some legal advice (right at the end of the transaction after months of delays) it was slow to appear, incomplete and of poor quality. And despite that, they issued an ultimatum: release us from all liability under the relevant statute or we will immediately cease acting for you. The purchase would have been lost. We had no choice. Shocking.
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