SAVE YOUR MENTAL HEALTH.
I ordered an flying experience for my partners 50th in April 2025. When to redeem the voucher in June and the experience was no longer available on red letter days. I contact the terrible customer service bot - to be told I am no longer eligible for a refund as it has passed 30 days from purchase! They failed to provide me with what i purchased. They then said they can give me a credit voucher - while still unhappy I thought fine. In November i booked 3 separate vouchers for my Sons for a karting experience. His birthday in in May and thought my partner and sons can have a good day out. Tried to redeem the voucher and no dates was available - again on to terrible service BOT to be told more dates will be available keep checking... its now Feb still no dates on Red Letter Days. on the karting site itself dates are available ready to book., back to trusty Customer BOT. to be told they cant see any dates again and, low and behold they will now issue me with a credit voucher again! the vouchers now expire in May.. i paid extra on top of the original voucher to get these and now even more money is being held by ransom by RLD! its a never ending circle until i either give up and loose the money I paid or the mental torment of speaking to a robot who is very sympathetic to my cause but wont actually do anything to help but will happily ask for your feedback!
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