I received a spa voucher as a gift, where I chose Walton Hall Hotel and Spa as my experience. I had an awful experience in trying to book with them over the phone; this being the only option. I was never successfully able to get through to them on the 6 separate occasions I contacted them on. These were all on different days at different points in the day. I contacted Red Letter Days and explained the situation to them. I spoke with an agent by the name of Yandisa who was absolutely amazing. She understood my frustration and dealt with the situation quickly. Yandisa also expressed contacting Walton Hall Hotel and Spa twice during the time when my issue was being looked into and they were also unsuccessful. Yandisa, thank you for being so professional, efficient understanding when resolving this matter. You also gave me a 15% on top of my credit amount which is something that I didn't expect. Thank you for being so amazing and for resolving thus issue for me.
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