Where to start. We received a gift from my Mum last March. Logged in to see £169.99 in the balance which was already significantly less than the £200 my mum paid with no explanation.
Said it was for a 2 night overnight stay. Tried to book somewhere but there was nothing within that price range or even close. Spent months and months trying to find something but there was literally nothing that didn't require a £400 top up.
Even thought sod it let's go for a premier inn somewhere for one night. The rate shown was £389. That particular premier inn that night direct with premier inn was £74!
Gave up for months and tried again, logged in and the balance was now £149.99 for absolutely no reason.
With the year running out we opted for a spa day just to us the voucher. There was one in the price range advertising drink, lunch and a treatment. Upon arrival we were told by the hotel that lunch wasn't included in our package as not spent enough!
The whole process is a shame, avoid completely.
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