Purchased the newly released Redmagic Nova tablet direct from it's UK website. It's been a painful process so far and although there is a way to get through to "customer service" they sure don't make it easy. Firstly Redmagic.gg had an "early bird offer": for £1 you could receive a £30 voucher to be used a day prior to the official release date. Of course they failed to email me the voucher until I got through to customer service. When I did receive it, I couldn't apply the voucher because the tablet was still showing "out of stock". With only a couple hours remaining to take advantage of the early bird offer the tablet suddenly came in "limited stock". I thought that would be the end of my trouble, little did I know....I promptly received the tablet and within a day realised there was a fault with the display (a blue halo/smearing in the centre and left side). Now I'm going through the unpleasant process of live chat and emails trying to return the tablet for a replacement. They have sent me a link via email to complete a repair form fulfilled by a 3rd party based in Czech Republic. The form has jargon in it that suggests it should be completed by Redmagic themselves. All I wanted was an RMA and a UK return address. I am totally at a loss how this company can treat customers this way and expect to build it's customer base. Whilst I like the performance and UI experience of the tablet itself, the fact that it came with a manufacturing defect straight out of the box and the difficulty I’ve experienced in dealing with Redmagic’s customer service for what should be a simple process of return and replacement, I can not recommend this company.I will update this review once I’ve heard back from Redmagic. I just don't see any effort in customer service so far.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
