I placed an order with REDMAGIC on July 28, 2025, as part of their Early Bird campaign. Since then, I have received multiple promises from customer support stating that the product would be shipped — first within 5 business days, then within 1–3 business days.As of today (August 12, 2025), I have received neither a tracking number nor confirmation of shipment.Worse yet, every response from support has been a copy-paste template with vague reassurances and no actual follow-up or resolution.I’ve waited over two weeks, sent multiple emails, and even received conflicting information (such as a shipping date of August 30th, then back to 1–3 days). This is completely unacceptable from a brand that markets itself as premium and gamer-focused.What REDMAGIC needs to improve:Provide real, timely updates — not just scripted responsesRespect shipping deadlines they commit toDeliver promised gifts and campaign benefits (such as Early Bird bonuses)Empower customer service teams to give actual solutions will be sharing this experience publicly to help other buyers make an informed decision.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
