I ordered a Red Magic Astra tablet on July 15th (order number RMGEU70454).Due to a small mistake in the shipping address (missing postal code), the package could not be delivered and was returned to sender around July 20th (tracking number: 00340434799845002606).Since then, I have contacted Red Magic support almost daily. Each time I receive the same response: "Your case has been escalated, please wait."It has been more than two weeks, and still no real update, solution, or action.I paid for the product in full and do not want a refund — I want the product I ordered to be resent to the correct address.If I do not receive a clear response within 48 hours, I will open a dispute through my payment provider and make this case public.Extremely disappointed with the level of service.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
