I sent my RedMagic 8 Pro to their official repair center under case number ZTE0003067 in early June 2025.After weeks of silence, unclear communication, and conflicting responses, they finally admitted the device was out of warranty and said they would return it unrepaired.That was days ago.Still no shipment, no tracking number, and no clear deadline.I informed them I am traveling on July 15th, yet no urgency from their side.I will escalate this legally if my phone is not returned in time.Totally unacceptable service for a premium gaming brand.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
