redmagic.gg

Never buy any product of Redmagic as there is no magic, only disappointment

To be honest, you can't give Zero stars or give a negative value of stars but if we could most people would do thatLet be frank: don't buy any product of Redmagic !!! The phone I received was faulty on arrival and within 4 hours after unboxing already had multiple lockups, screen freezes and black screens.Software updates were non existing. If any were available, these couldn't be downloaded because of the lockups.The software was installed in such a way that you could not install an other launcher to get rid of the horrible Redmagic experienceCustomer care is also non existing, refund policy as stated on their Redmagic website is not honoured. For a faulty piece of hardware they expect you to send the whole package to China out of your own pocket, without any guarantees you get back that money and without any guarantee if the package mysteriously goes "missing". According to the Law they should provide a new working phone or give a refund but requests for that remain unanswered.Already working on it for more than 3 yrs and still no result. They hide behind another border, faking ignorance about the case every time you contact themIndependant checks in Singapore on the phone showed it was a faulty piece of hardware that never should have left the production line. It was advised never to buy any product of Redmagic as they have seen many Chinese brands and phone types and this brand never came out on top as far as they knewIts absolutely true I did not check any customer satisfaction or experiences on the brand, and I wished I would have done that. Reading so many horror stories about Redmagic experiences should have been a major red flag, as big as the biggest red flag of China.After this debacle I bought a Xiaomi Black Shark and that one did work without any hitches, with 14 days not happy return policy no question asked. And its still working.

Date of experience: Dec 30, 2023