Received a faulty phone that took ages to turn on and when it turned on, the screen went black after couple of hours use with green colour glitches all over the place. It never came back on at all.Wrote many times to customer service about refunds to which I'm told i can do it on the website, but clicking refund/returns icon on their website takes you to a page cannot be displayed...As far as I'm concerned this is a scam company now and if the refund is not started today having asked them many times, I will be speaking to authorities and trading standards about Red Magic.Since the returns button on their webpage is not allowing me to return the item after receiving for only 1 day I've been asking them to start the returns process and waiting for this to happen... Clocks ticking I want my money back!Have now been in contact with Authorities and trading standards because Red Magic have asked me for my address 3 times!!! Each time I send it, they do not start the refund process and are pushing the date back more and more. You get 15 days to start the refund process and they are not initiating...I will update this review if things changed, but like previously mentioned, the button to start a refund process does not work on their website, and they do not start it themselves. This is another on-going dispute and RedMagic will be facing serious legal action if they don't comply soon.You do NOT sell people dead on arrival phones and then offer no method to refund other than broken methods...UPDATE 12/06/2023RedMagic have sent me a label after asking for my address confirmation again, and told me to arrange the collection through their website. You cannot arrange the collection through their website and they reply once a day briefly with little information.Now the phone has been sent back/returned and I'm waiting for my refund... I had to send it manually as many shops did not accept DHL which were labelled as such. If my money is returned I will update this review.A truly stressful experience.15/06/2023: Today I received a refund and they paid for the phones return.The biggest takeaway from this is that the website must clearly state you're purchasing from Asia, so that all things service, products, and most importantly postage n waiting times will be from there. If it had stated that, then I wouldn't have purchased from Asia, specifically because I do not have the time to mess around receiving faulty goods.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
