I have ordered the Redmagic 7s pro .. the packaging came with no safety and the phone was bumping up and down in the package as it had a 5 cm gab between ends.. after opening the package the phone had a smal dot scratch on the screen ... Not only that the phone seems to be faulty and 6 out of 10 calls i speak there is a robot scrunbeling like old tv having unstable image sound in the other end of the conversation ( or you can say it like signal loss or lagging ) that the other person cant understand nothing of what i say ..i dont want to mention front camera is worthless and the screen is 120Hz MAX not 165 as they advertise..the worst is i have informed the customer service and they send me how to try and fix this problem on my own by becoming a technician in other words and do their job 😅 trying to fix a brand new phone 1000$ thats ridiculous.. after i did step by step what they said and restart the phone i wasnt able to use it again as it stack on password screen thst i cant type because of it entered pocket mode and the sensor started to go crazy saying i need to remove my hand from the upper screen when i dont have nothing covering the phone.. so after many many hours and trying i wasnt able to logg in and had to wait for the to give me further instructions how to fix it ( technicians lessons ) .. after all this i asked for refund and to take their garbage back and they responded to me that they only can refund me if the package is not opened or damaged and the phone is not used 🤣 .. and i had to pay shipping and if all the above where okay then ship the phone to them ( where i have to pay shipping ) and if they find it faulty only then they will refund me . That will take arround 1-2 months to have the phone back to me 🤣.. but the funniest thing is how i would know the phone is faulty if i didnt unwrapped the package and use the phone? Ahhaha 🤣 .. so in other words this is Scam and Fraud for me .and their customer support dosent support you at all in the end ..instead making you more anxious and frustrated.. stay away from this company and customer service.. i have no choice now than to sue them and go this case to court.. i also go proof videos and photos unwrapping the package and everything..
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
