WORST CUSTOMER SERVICE. STAY AWAY!!! Ordered 6 Pro which took forever to arrive only to be completely bugged with various faults. Spent £62 ($100) for calling the technical hotline who sounded confused as if they were reading a script and didn't do jazz by advising to reset the phone & download the latest update. It took another month to receive the correct reply regarding returning the phone for a full refund (they disregarded my inquiry regarding the phone call charge). It took only 2-3 days for DHL to deliver the phone which annoyingly I had to chase Red Magic again for the correct information regarding my refund as the phone was returned over a month with same status 'waiting'. Sadly the information was another canned response and incorrect as they said my refund had been issued and to contact my bank. I spoke with my bank who confirmed it had not been received neither pending. I emailed Red Magic to confirm the date they refunded only to be responded with identical canned responses. I then gave up and called my bank who filed a chargeback. I lost money and time in the most frustrating way you can imagine, I strongly advise you to STAY AWAY.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
