Review Time
I contacted Red Sea and I need to warn others. There products break. My control unit stopped working button stuck. My reef mat and ato won’t connect and I’m selling my Red Sea reefer tank because it gets hot I replaced the pumps it’s a manufacturers error. Some items are not usable at all with connecting to there junky app that is aggravating and hard and sometimes not able to connect to. Buy something else
Plumbing line blew in 2 days, found at least 2 leaks, the items for the sump in the kit don't fit together as instructions show (literally, you can measure the items. They do not fit as drawn), and some of the electronic items didn't work at all. The stand instructions were poor illustrations that skipped steps.I can afford to just eat the cost and just smash the whole thing to pieces to avoid passing this POS off to anybody else. Boycotting the company from here on out, encouraging others to do the same.
Do not buy anything from this company they will not honour any guarantee.They will try and fob you of with anything so long as it does not cost them money, I purchased a new reefer tank after a few years they would not even replace two hinges.I have a RedSea return pump from new made a loud humming noise, they wanted me to install back in the tank get a decibel meter sit several feet from the tank and then record the noise and send them. I placed it in a bucket of water it made the same noise and then after they had some sort of meeting decided they would send me a shaft for the pump.The shaft will not solve the problem. I have asked them to collect the pump they will not do because they already know the problem.You will just get grief from this companyYou have been warned
Just avoid.Purchased a Red Sea 200G2 MAX in December 2023, and have had ongoing issues with the skimmer badly performing.This has lead to thousands of dollars of livestock loss due to lack of nutrient export.Complete lack of support pushing Red Sea to help me out with an obvious ongoing issue (the skimmer motor does not remain consistent which has lead to overflowing and damage to other equipment)Very happy to promote me buying the system, but failure to provide me with proof of purchase, failure to inform me of the need to register the tank with Red Sea.Trying to say that I need to purchase alternative equipment while I wait for an indeterminate amount of time while Red Sea do testing (this will be a minimum of a week + whatever time to replace parts)Go elsewhere.Update: I posted a question about this on the official Red Sea Owners Group on Facebook, and my post was deleted and I was banned.I posted a negative review on Red Sea's page and that also has been disallowed. They do not have a single review of less than 3 stars on their page, which probably tells you all you need to know Absolutely scummy company. Avoid
RedSea seriously disadvantaged us, our reefer 3xl 900 developed a leak when it was 5 years old due to a production error. The kit has started to tear over a length of 44 cm in the side corner and has deflated. all corals including sps and lps and the fish did not survive. Red Sea will not do anything about it because it is outside their warranty. they do give a small discount on a new aquarium. There are many problems with their aquariums that they don't talk about. we are very disappointed!!!!
Good day. Three years and nine months ago, I bought a Red Sea 300XL. To my surprise, I noticed a bubble in my kit. I contacted Red Sea by email, but they indicated that the three-year warranty (which it was at the time) had expired. The goodwill they offered, means that after a little over three years, I'll have to pay the same amount for a new aquarium again. I understand that aquariums have become more expensive, but I find this truly outrageous. It's not just a simple aquarium swap. But they didn't care about that. It's a shame for the short, good time.request #115881
Red Sea do not stand behind their warranty. One of the reason I purchased from this company was the warranty. I completed the warranty registration to extend it to 5 years. And noticed the seal was discolored and took a closer look and discovered water was behind the seal. After doing some research I found that this was a common situation. After contacting the company with video and proof of purchase. They stated that it was out of warranty and offered a discount on a new model. Stay away from this company they don’t stand behind their warranty and the quality of the products are defective.
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