Extremely disappointing customer service. Their so-called “price guarantee” is misleading and practically useless. I was told it only applies on the same day, meaning if you book at 8 PM, the price is no longer guaranteed the following morning—even though it’s less than 24 hours later and before their office even opens.What’s worse, while I was on the phone trying to book, they raised the price, even though their own website was still showing a lower rate at the exact same time. Instead of honoring the online price, they tried to pressure us into booking a more expensive airline vacation package.Overall, this felt dishonest and frustrating. I would not recommend this company based on my experience.
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