Review Time
I am writing this review hoping this information will be helpful to any Redtag customer who paid online for a vacation, did not receive a confirmation, saw the credit card charged for the trip and had no way to contact the site (left on hold for hours on the phone, emails not answered, chat option unavailable).
After the above mentioned situation happened, I saw the charge in my credit was from Sunwing. I remembered I had an account with Sunwing from a previous vacation and logged in. Since I did not have a booking number or confirmation number, I entered my trip information (departure date) and taraaaaan! I got all my travel documents, and all the information I needed. Not through Redtag (never using them again!) but through Sunwing.
I did have good experiences in with Redtag booking hotels in the past but after the stress they put me through and after spending a whole day thinking I got scammed, I do not recommend the site to anyone.
I booked a trip to Riviera Maya for my wife and I. I did so on my android phone. Filled out all the information needed, added my credit card information. And the last step was to click a tab to pay for it. I tried but nothing happened, so I went through it all again. Making sure everything was correct. Still didn't work. So I called the 1888 number on bottom of page to get help. A man finally answered, and I told him my problem. He said he wanted to check if it was paid. So I gave him my name. He found my info, and asked if I was using a android phone, tablet or iPhone. I told him I was. He told me he deals with this lots, for some reason it won't send proper information to these phones. But no problem he said I can finish it for you. Then he told me the price that was over $1000 higher. I said no way its too high. He said that is the real price. So I hung up. Immediately I went on my desktop computer and processed the exact same trip for the original price that I had on my phone. Obviously he is trying to make himself a big commission by misleading me. Shame on you redtag!
I booked a trip to Riviera Maya for my wife and I. I did so on my android phone. Filled out all the information needed, added my credit card information. And the last step was to click a tab to pay for it. I tried but nothing happened, so I went through it all again. Making sure everything was correct. Still didn't work. So I called the 1888 number on bottom of page to get help. A man finally answered, and I told him my problem. He said he wanted to check if it was paid. So I gave him my name. He found my info, and asked if I was using a android phone, tablet or iPhone. I told him I was. He told me he deals with this lots, for some reason it won't send proper information to these phones. But no problem he said I can finish it for you. Then he told me the price that was over $1000 higher. I said no way its too high. He said that is the real price. So I hung up. Immediately I went on my desktop computer and processed the exact same trip for the original price that I had on my phone. Obviously he is trying to make himself a big commission by misleading me. Shame on you redtag!
As 2 senior couples we wanted to book an all inclusive vacation to Mexico. We started on the website but encountered several issues that instructed us to call the call centre. We called and although the wait was fairly lengthy it was well worth the wait. We spoke with Cherie (who was awesome) and she worked through the process of booking travel for 2 couples that wanted to travel together. Cherie took her time and was able to make the process clear, concise and easy. She was super friendly and made sure that everything was done correctly.We are so glad that we called because Cherie was able to do things that we couldn’t do on the website. She spent almost an hour working with us to get our vacation planned. I would definitely recommend calling over using the website. Thanks Cherie for your help and making the process super smooth.
The customer service is TERRIBLE. Hold times are extreme, agents are not helpful at all. I was told to call back to speak to another department, I had to ask if I could be transferred then the agent advised they had to see if it was possible. The site is inaccurate, they have vacations showing available but when you go to select it it's not actually available which is frustrating.
I recently booked a trip to Frankfurt, Germany, December 17 - 27, 2025, with accommodation at The Grand Downtown Hotel, Frankfurt. The reviews offered on their site about the hotel were positive. In reality, the hotel was clean and in need of minor repairs. However, it was located in the most dangerous neighbourhood in all of Frankfurt. Open drug use goes on just outside the doors of the hotel, and gangs of youth shelter in doorways. I witnessed men using syringes and crack pipes. I felt mortally unsafe, and I think it's miraculous I did not end up a victim of crime. Redtag should be ashamed for not adequately warning clients
We booked December vacation in Mexico in July. We picked return flight from Cancun at 1:30 pm on December 18, 2025 with arriving to Toronto at 5:30 pm on the same day and received booking confirmation from redtag.ca. On November 26, 2025 we received e-tickets with flight WS2777 from Cancun at 10:15 PM on December 18, 2025 and arriving to Toronto at 2:16 AM on December 19. They moved flight departure time for 9 hours! Check out time in hotel is at 12pm. Imagine sitting in hotel hall for 7 hours and another 3 hours in airport. On top of that we got home not at the evening of December 18 as we planned, buy at 3 am in December 19 and in the morning had to go to work. That is NOT what we booked originally! I am not saying about "cattle truck" airplane where back of the seats can not be moved at all and seat rows are so close to each other that my husband (6'4") had to keep his legs in the isle all the time.Next time we will think twice before dealing with redtag.ca and NexusTours and if we have an alternative we will never deal with them again.
I jus came back from Los Cactus in Cuba It was a Terrible experience 2 of my friends got food poisoning the Hotel was never maintained the food was inferior the beach was very nice and the people very friendly. All the hotels under Sunwing are owned by the government. The hotel workers are living on tips to maintain a living .All the profits Are going to the Cuban government. its going down the hill every year. by the way most units have no hot water I was lucky my email is
Extremely disappointing customer service. Their so-called “price guarantee” is misleading and practically useless. I was told it only applies on the same day, meaning if you book at 8 PM, the price is no longer guaranteed the following morning—even though it’s less than 24 hours later and before their office even opens.What’s worse, while I was on the phone trying to book, they raised the price, even though their own website was still showing a lower rate at the exact same time. Instead of honoring the online price, they tried to pressure us into booking a more expensive airline vacation package.Overall, this felt dishonest and frustrating. I would not recommend this company based on my experience.
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