We booked December vacation in Mexico in July. We picked return flight from Cancun at 1:30 pm on December 18, 2025 with arriving to Toronto at 5:30 pm on the same day and received booking confirmation from redtag.ca. On November 26, 2025 we received e-tickets with flight WS2777 from Cancun at 10:15 PM on December 18, 2025 and arriving to Toronto at 2:16 AM on December 19. They moved flight departure time for 9 hours! Check out time in hotel is at 12pm. Imagine sitting in hotel hall for 7 hours and another 3 hours in airport. On top of that we got home not at the evening of December 18 as we planned, buy at 3 am in December 19 and in the morning had to go to work. That is NOT what we booked originally! I am not saying about "cattle truck" airplane where back of the seats can not be moved at all and seat rows are so close to each other that my husband (6'4") had to keep his legs in the isle all the time.Next time we will think twice before dealing with redtag.ca and NexusTours and if we have an alternative we will never deal with them again.
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