redtag.ca

Redtag Treatment

Hello, I would like to share my experience with Redtag.ca. Looking for a march break with wife, teen, and a few friends. I booked our vacation on Redtag after I got home from work and kids sports and accidently forgot to put wife's name properly on booking form. It was late so I called them the next day. Phones were busy but to be expected with the major snow we had, flight cancelations, US plane upside down on tarmac etc I emailed and figured if I got a response sometime that week (it was a Monday) I would be happy. I saw a message come up and it was a Redtag representative 3 minutes after I sent the email....wow .... Very pleasant with her reply when I told her I messed up my booking 100% my fault. I was expecting to pay for that mistake because i saw other people say on social media it costs between $50 -$150 to make any amendments once sent. She never asked, so i did hahaha She said "Sunwing doesn't charge us so we don't charge you. That's our policy" I was simply amazed TBH. It took a grand total of 15 minutes of clarification and me not paying close attention to my computer, to have the updated travel package updated and sent back to my Email. Unbelievable! Part 2 A friend wanted to join us and was told by a travel agent that the plane and package was sold out. I go onto redtag.ca and the package was absolutely available She booked and is now very happy and so are we. Oh final thing.....we first decided to try a travel agent and she just stated "you wont find anything in Cuba for under $2Kpp for the week" Well we all found for significantly less on Redtag.caThanks for reading and sorry for the novel....I hopes it helps someone. Been nothing but thrilled with Redtag. No I dont work there or know any family/friends or paid hahaha

Date of experience: Feb 18, 2025