I am writing this review hoping this information will be helpful to any Redtag customer who paid online for a vacation, did not receive a confirmation, saw the credit card charged for the trip and had no way to contact the site (left on hold for hours on the phone, emails not answered, chat option unavailable).
After the above mentioned situation happened, I saw the charge in my credit was from Sunwing. I remembered I had an account with Sunwing from a previous vacation and logged in. Since I did not have a booking number or confirmation number, I entered my trip information (departure date) and taraaaaan! I got all my travel documents, and all the information I needed. Not through Redtag (never using them again!) but through Sunwing.
I did have good experiences in with Redtag booking hotels in the past but after the stress they put me through and after spending a whole day thinking I got scammed, I do not recommend the site to anyone.
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