I read the returns policy for international orders that stated shipping costs were the responsibility of the purchaser, but a full refund would be accepted if the boots were in the same condition they arrived in. I placed an order from Canada, but when the boots arrived they did not fit me properly. I contacted about return instructions, and the service agent stated that they accept ZERO returns or exchanges for international purchases. I responded to their message by stating that their online policy was a misrepresentation and again, requested a full refund or exchange. I have not received a response and will be pursuing action through my Visa carrier.
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