I purchased boots on 7/21, received them 7/27, and followed all return instructions immediately. After multiple emails and delays, I returned the boots in perfect condition (delivered back to them on 9/1). On 9/19, the company confirmed they had received my return in good condition and promised my refund within 2–3 business days.It is now October, and I STILL have not received my refund. Instead, I keep getting the same recycled message that the warehouse “needs 10 days to check,” despite already confirming the boots were fine.They deducted $13 from my return for the label, kept my boots, and kept my money. This is unacceptable and feels like theft. I will never purchase from them again and will escalate this to consumer protection agencies.
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