Completely frustrating. I ordered a pair of runners online with an in-store pickup option, only to discover that the sizing chart was inaccurate. The staff at the store explained that since I used a payment service, I couldn't exchange them until I completed my installments, which defeats the purpose of using that service. The staff member was very apologetic and set aside a different size for us to collect when the payments were finalized. However, when my support worker went to pick them up, the store had closed down. The online support kept giving the same generic replies, which did not address the problem or provide any assistance. It was utterly hopeless and infuriating.
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