I ordered a pair of shoes for my daughter's birthday. When they arrived, they were too small, and there was no receipt or return information in the package. I couldn't find the email confirmation, so I sent the shoes back to the sender's address with a note. A week later, I discovered the receipt had gone to my daughter's email. When I contacted customer support with the order number and tracking info, they told me it was my fault for not following the return policy. Despite having shipped to the correct address and providing tracking, they refused to issue a refund. Now I have no shoes, no credit, and the company has my returned shoes. I will never purchase from them again due to such poor customer service.
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