The trainers I bought online didn't fit, so I emailed customer service to request a return. They instructed me to print a shipping label and send it via a courier, which I did, but the parcel was returned to me a week later! I contacted support again, and they sent another label, which I attached, but the parcel was returned once more due to a tracking issue. I urgently need a refund to purchase different shoes for my joint issues. The returns process is slow and ineffective, and receiving incorrect instructions twice is unacceptable.
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