We bought the Reebok ONEGT40Z treadmill at the end of October, by January it was clearly unwell, after a couple of service visits where parts were replaced & it still wasnt working properly. They decided to replace it in February as they eventually realised it had been made with a twisted frame. We've had multiple visits since on the bew machine & new bits fitted (on it's 3rd motor, second belt, it's had 2 side runners & an hydraulic arm that I can remember). 2 weeks ago they decided this one was a right off, but no one contacted me to tell me until I wrote a complaint over 1 week ago. They didn't reference my complaint, but replied to it just sentding a code to give to my seller to exchange the machine yet again. So I asked who to address the complaint to in order to get a response. They replied but again didnt mention my complaint at all & just asked if I had received the code. So I replied asking how to escalate my complaint. Although they recieved the email, it has not been responded to, so today I phoned & they are going to speak to the same manager to find where I can complain to. How do Reebok not have a complaints procedure in the uk? I would not recommend their treadmills. Im not a serious runner, I do couch-to-5k 2-3 days a week, so its not heavily used.
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