I recently ordered two boxes of Princess Reef perfume, and my experience has been extremely disappointing.
In one of the boxes, one perfume bottle was broken and the fragrance had completely spilled inside the packaging. On top of that, the lip gloss that was supposed to be included was missing from both boxes. This clearly shows a serious lack of quality control and proper packaging.
I immediately raised a complaint through the website and also sent an email, but there has been no response so far. The lack of customer support is unacceptable. When I tried to initiate a return request, the system displayed a message saying that returns are only possible in Saudi Arabia, even though the return policy clearly states that it is applicable in both Saudi Arabia and GCC countries. This contradiction is misleading and highly unprofessional.
The brand presents itself as a professional and quality-focused seller, but my experience has been the complete opposite. Selling damaged products, missing items, and then not responding to customer complaints reflects very poorly on the business. If proper service and support cannot be provided in other GCC countries, then the company should reconsider operating there.
I expect a prompt resolution, replacement for the damaged and missing items, and clear clarification of the return policy.
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