Review Time
I recently ordered two boxes of Princess Reef perfume, and my experience has been extremely disappointing.
In one of the boxes, one perfume bottle was broken and the fragrance had completely spilled inside the packaging. On top of that, the lip gloss that was supposed to be included was missing from both boxes. This clearly shows a serious lack of quality control and proper packaging.
I immediately raised a complaint through the website and also sent an email, but there has been no response so far. The lack of customer support is unacceptable. When I tried to initiate a return request, the system displayed a message saying that returns are only possible in Saudi Arabia, even though the return policy clearly states that it is applicable in both Saudi Arabia and GCC countries. This contradiction is misleading and highly unprofessional.
The brand presents itself as a professional and quality-focused seller, but my experience has been the complete opposite. Selling damaged products, missing items, and then not responding to customer complaints reflects very poorly on the business. If proper service and support cannot be provided in other GCC countries, then the company should reconsider operating there.
I expect a prompt resolution, replacement for the damaged and missing items, and clear clarification of the return policy.
I recently ordered two boxes of Princess Reef perfume, and my experience has been extremely disappointing.In one of the boxes, one perfume bottle was broken and the fragrance had completely spilled inside the packaging. On top of that, the lip gloss that was supposed to be included was missing from both boxes. This clearly shows a serious lack of quality control and proper packaging.I immediately raised a complaint through the website and also sent an email, but there has been no response so far. The lack of customer support is unacceptable. When I tried to initiate a return request, the system displayed a message saying that returns are only possible in Saudi Arabia, even though the return policy clearly states that it is applicable in both Saudi Arabia and GCC countries. This contradiction is misleading and highly unprofessional.The brand presents itself as a professional and quality-focused seller, but my experience has been the complete opposite. Selling damaged products, missing items, and then not responding to customer complaints reflects very poorly on the business. If proper service and support cannot be provided in other GCC countries, then the company should reconsider operating there.I expect a prompt resolution, replacement for the damaged and missing items, and clear clarification of the return policy.
Due to my pleasant experience at the kiosk of their new Princess Reef, I decided to order online on 3 Feb 2026 for their promotional sets (2 sets) and also 3 perfumes. I made payment and status on 4 Feb 2026 showed completed. This is not true as I made the order outside of SA. As many complaints shown, the customer service doesnt respond to any emails or any whatsapp. They say its "in review" but the website shows delivered. I agree with other reviewers that this website IS A SCAM.
I tried Reef 33 because the saffron and oud combination sounded amazing on paper, but sadly it didn’t work for me.The opening with saffron felt very strong and a bit harsh rather than smooth or luxurious. When the rosemary came in, it gave a sharp herbal note that didn’t blend well with the saffron on my skin. Instead of feeling elegant, it felt a little overwhelming and confusing.In the dry down, the oud was present but not as rich or deep as I expected. It felt flat and slightly synthetic to me, and the whole scent didn’t settle into something pleasant.It’s definitely a bold fragrance, but personally it wasn’t something I enjoyed wearing.
absolutely atrocious service and most likely a complete fraud or no customer care at all. I placed an order, and delivery is 1-4 working days. however, there is no sign of these at all. I track my order and like many other reviewers, it says delivered but this is false. I tried contacting them via phone, WhatsApp and no response. Email just bounces back for me. so there is no way to get any communication from this company. absolutely avoid if you want to save your money and time and purchase directly on the stalls in malls if this is the brand for you.
Reef33 is a good fragrance, but poor transparency and an unhelpful responseThe fragrance itself is good and performs well – I am not suggesting it is fake.My concern is with transparency and packaging. There is no hologram, QR code, or production/batch date on the bottle or box. All date information appears only on the disposable outer wrapper, which is removed and discarded immediately. This information is important for customers, especially to know the shelf life and production date.I contacted Reef to raise this concern, but the response merely stated the product is “within shelf life” and that they would “be more attentive in the future,” without addressing the core issue.For a parfum at this price point, collectors and customers deserve better transparency. All the other bottles in my collection have full and correct labelling.
Do not buy from Website.You cannot track the order,Such a bad customer service no response at all full scam. I placed an order status shows delivered i didn’t got anything, also iam trying to reach them on every platform but not getting single response.
Although the smell is good initially, they lied about the price in the clock tower mall in Makkah. They said a deal: buy 3 get 3 free, however i was charged for all 6 perfumes separately and no mention of added tax on top? DO NOT buy from this place
Claim your business profile now and gain access to all features and respond to customer reviews.
forefronthealth.com
hairdreams.com
dermavenue.com
liorda.com
veyelashfactory.com
dippi.se
glowforitgirl.com
fellahealth.com
particleformen.com
beautyencounter.com
