I paid $3,500 for assistance with a VA disability claim. Despite following their process and submitting the necessary DBQ, my claim was denied. A Higher-Level Review, managed by a lawyer they referred me to (for additional fees), was also denied. When I sought a refund, I was ignored for days. Only after escalating my request did they respond, ultimately denying my refund and confirming via email that they would not assist further. I requested a copy of my signed contract and an itemized list of services, but none have been provided. I have since filed formal complaints with the Better Business Bureau, the Federal Trade Commission, and the state Attorney General. This service claims to focus on veterans but offers no support after a denial and deflects all responsibility. Veterans deserve better than high fees and minimal service.
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