I’m really let down by my experience. Communication was excellent prior to payment — they responded quickly and everything felt professional. This gave me the confidence to pay the full amount of $2,695 upfront. However, after payment, communication drastically declined. I scheduled my appointment, submitted all required documents, and then... silence. Multiple messages via email, text, and phone went unanswered as I sought clarity on next steps. I had to chase them down for a response, and only after requesting a refund did someone finally acknowledge me. Now, they claim they can deduct a significant portion of my refund, even though the contract makes no mention of any cancellation fees. This has been a frustrating and unprofessional experience. If you consider working with them, proceed with caution.
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