Ordered an extra large hooded jacket to allow for a warm jumper underneath. When it eventually arrived it was small, no size or washing labels. I contacted customer service, I use the term lightly, and was assured that I had been sent the size requested. I questioned how they could know this when they have no sizing in their garments. After a few email exchanges and sending them photos of the jacket with a tape measure proving it was much too small, they agreed to send me a replacement. I was advised that I should keep the original garment. I agreed, although was sceptical given how many complaints this company has received, but over 3 weeks later the new jacket has - surprise, surprise - not arrived. I have now discovered that emails are no longer being accepted, constantly bouncing back. I am kicking myself that I failed to check reviews first, I normally do, but please DO NOT USE THIS SCAM COMPANY
Claim your business profile now and gain access to all features and respond to customer reviews.
We believe everyone should embody elegance. That’s why we offer refined clothing that exudes timeless charm at a redefined price point — allowing our customers to elevate their style effortlessly, without overspending. — At Refined Heritage, we are dedicated to delivering quality and elegance in fashion. Our timeless collections reflect our passion for enduring style. Trust us as your fashion partner and let us elevate your style journey with our commitment to excellence.See more