I have been subscribed to this service for a couple of years. While the 'advice' and support sections are adequate, I was hoping for assistance with the structure of my attempts. Specifically, when I try and fail, I don't want my failures highlighted. I prefer to 'restart' from the beginning without seeing my past failures, as it feels demotivating. I requested a reset, but I was informed that this isn't possible. I can start over, but my previous records and 'awards' remain unchanged, which is not supportive at all.
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