I had to cancel a room due to unforeseen circumstances. Despite confirming a car pick-up a week in advance, I was informed the day before that it was unavailable. I provided all necessary evidence, but my refund request was denied. My advice: avoid this service to save your time and money.
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me