My flight was delayed, and they refused to refund my money, claiming they needed the delay to last longer. They didn't care that it was an international flight, that there were long lines at immigration, or that we had to get a medical certificate to enter the country. Completely thieves and scammers.
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me