I submitted medical documentation and personal information to request a refund for a concert I couldn't attend. My request was denied, and the tickets were not resold. It's disappointing that a reputable company uses a third party for refunds. I paid a considerable amount for refundable tickets, and now, I'm left without a refund. I've lodged complaints with the company and consumer protection agencies.
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me