I’ve been trying to get my refund and have finally advised them that I’m contacting consumer rights, I’ve just read the worst reviews of this company on here. Giving people false sense that their booking is refundable . I have had physio n Gp is aware of my condition however why do they even need a med cert to refund my £29, will cost me that to get a med cert. if I was fit to run I would have as I love these events however Ive advised them I’m happy to start an online campaign warning all the running community about mine and others experiences.There is no number online to call them which is quite frustrating
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me