We need to be able to give zero stars. DO NOT waste your money purchasing refundable tickets. I spent $150 extra to have refundable tickets. I fell ill the day of the concert and was unable to attend. I lodged my application to have my tickets refunded and just received a response saying because I was not examined by a registered medical expert BEFORE the event? Are we supposed to see a doctor the day before if we are healthy and well just in case we fall sick the next day? I fell sick on a Saturday afternoon, the concert was in the Saturday night? Illness is under their ‘covered’ conditions?
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me