My friend and I can't attend a concert for mental health reasons. They asked for a medical note. We provided a long and detailed one containing highly sensitive information which felt like an invasion of our privacy. They rejected this, so we sent them another. They rejected that, so we sent them yet more information. There is so much back and forth with them. It's as if they are deliberately trying to get you tired of the process so you'll give up trying. We have been back and forth to our doctors to get a refund and they still won't. We are already suffering significant stress and mental health issues which this company are making ten times worse.If they do not refund us promptly I will take this matter as far as I can. I will NOT give up until we have received a full refund, even if it means taking legal action.If I could give 0 stars, I would. They are an AWFUL company who WON'T refund you. AVOID THEM AT ALL COSTS!!!!
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