If I could give no stars I would. I would also strongly advise anyone to avoid this company’s ticket insurance. It is nothing more than an expensive illusion of protection.I booked train tickets and realised within minutes that I had made an error I had booked the stanstead express but was flying into Heathrow airport. I immediately filed a claim, they declined my claim within five minutes of me purchasing the tickets. The reason? They have a drop-down menu option for “tickets bought in error,” which seems designed purely to fast-track rejections.This means they took my money for the tickets and kept the insurance premium, without providing any meaningful protection. Nowhere on their website is it made clear that such a common and honest mistake would not be covered. In my opinion, this is misleading and underhand.If you think this “insurance” will cover genuine mistakes, think again. In my experience, it exists only to collect fees and deny claims at lightning speed. I will be contacting the Ombudsman and making others aware of this underhand practice.In a nutshell AVOID REFUNDABLE.ME.
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