Scam artists and hide behind either unreasonable or impossible requests for for further information as a method of declining genuine claims. I could not attend an event due to a badly sprained ankle. They requested a medical certificate which I arranged and paid for however this was not ‘acceptable’ as it was obtained after the date of the event, despite the medical professional determining and confirming the injury and when it occurred The ACCC will now be notified and let’s all hope, judging by the numerous other reviews, this type of scam company is shut down.
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