Completely unreasonable and does not honour their terms and conditions. Purchased tickets to an event pre-pregnancy and unfortunately received the news that my pregnancy is high risk for a life threatening condition. A doctors certificate confirming my pregnancy wasn’t enough, so after providing another certificate with “the date that it occurred,” “the details of the complication” and stating that it’s “preventing me from attending” due to being unsafe, it’s still not good enough for them to process a refund. Their terms and conditions don’t stipulate any additional details than these. To avoid any delay, I’ve had to disclose some very personal health issues so I can get more clarity on what exactly the certificate needs to mention (as it’s not stated on their terms and conditions). Pregnancy complications are an extremely sensitive topic and I’m disgusted with their absolute lack of empathy and training on handling this matter. I’m already under extreme emotional stress due to my condition and they are only making it worse. This company lacks any moral responsibility and they are in breach of Australian consumer laws. I will be lodging a complaint to fair trading and escalating this issue further
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