I had to cancel my travel plans due to an emergency with my elderly dog. I was set to fly out on December 24th and return January 7th, spending over $700 on the round trip. My cancellation request was denied within hours, citing it as a foreseeable event. My dog's sudden health issue was unexpected, and the service showed little empathy. Despite purchasing cancellation protection, it felt like they were looking for reasons to deny my refund. I had hoped to spend the holidays with my family after a long time apart, and now I feel financially burdened instead. Wishing them happy holidays, as it seems they have profited from my situation.
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