I am extremely frustrated with how my refund was processed and ultimately denied. I went through numerous steps to provide what was needed, only to be told it wasn't sufficient. Living in Portugal, the healthcare system is likely less organized compared to other European countries, and some of the requests were unrealistic. Not only do I feel wronged since we paid for refund protection (and this was a legitimate injury that ruined my wife's birthday trip), but I also found it nearly impossible to reach someone for assistance.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me