When I needed to cancel a Hilton hotel reservation, they sent me a form to fill out with specific questions, all of which I answered. The next day I received an email asking for some of the same and then even more information. My daughter was sick and we couldn't travel, but they would not accept her pediatrician's official letter written on official letterhead. They kept asking more and more questions, which my child's doctor let me know crossed into breaking HIPAA privacy laws. Total scam. This company is paid to protect the companies who pay them by denying refunds to customers.
UPDATE: In response to Refundable.me’s response below, I will add that illness was included in one of the terms and conditions allowing for a refund. We provided them with an official letter from my daughter‘s pediatrician, specifically saying that she could not travel due to illness. This was still not good enough for them for some obscure and made up reason. Their cookie-cutter reply below is obviously just for show, so others reading it will believe that I am asking for a refund for some reason that falls outside of their requirements, which it does not. Also, the email reply that I received was signed from “Sarah,” no phone number, no customer service number, nothing any company that doesn’t have that sort of information, especially once you get to an actual person, is clearly hiding behind a general email because they know they are a morally corrupt company.
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