DO NOT USE THIS COMPANY; THEY ARE FRAUDS. This company was provided to me through a Trivago booking. They claimed their policy included pre-existing conditions. I filed my claim with all the required supporting documentation two months ago. Each time I get a denial, it is for a different reason. And then when I refute the reason, they say you're right and provide another reason for denial. This is clearly a fraudulent company hoping that their delaying tactics will force customers to give up on seeking a refund. My trip reimbursement is not expensive, less than $200. I have spent hours trying to get this refund. This business should be closed.
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