I lost £84,000 in a bitcoin trading scam and turned to the service to help recover my funds. This has been a traumatic experience for both me and my wife. I provided every piece of evidence I had—bank statements, chat transcripts, transaction records, and the source of my funds. About a month into the investigation, I received a request for all the same documents again, as if my previous submissions never existed. It was distressing to relive the scam by resending everything. They claimed the financial ombudsman needed this information, but I could have contacted them directly. After speaking to a manager, I was told they outsourced work to another country. I was assured my case would be managed more effectively. However, a week ago, I received yet another email asking for information I had already provided. Now, this morning, I got another request for everything again from a different representative. Is anyone in this service in the UK actually handling cases? How many times must I revisit my loss of £84,000? Just when I start to feel better, another email arrives that shows my files haven’t been reviewed properly. Talking to a manager made no difference. My confidence in them has only diminished.
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Refundee helps victims of scams to recover their money. We can recover when victims have made bank transfers, cryptocurrency transfers, and even cash payments.
