Review Time
WOW! What a company. If you have been a victim of fraud - you need their help!
I cannot thank Ed and the team enough. We were victim of a huge fraud - of all our life savings and company money - and they saved us!
Refundee had our money returned by our bank within 3 weeks!!!
I cannot thank you enough. You have pulled us out of the hardest few weeks of our lives.
I will always be grateful.
I lost £84,000 in a bitcoin trading scam and turned to the service to help recover my funds. This ordeal has left me and my wife deeply affected. I provided every piece of evidence I had, including bank statements, conversation transcripts, and transaction records. About a month into their investigation, I received an email from a representative asking for all the same information again, as if it had never been submitted. It was distressing to revisit the scam and present the evidence once more. They claimed the financial ombudsman requested this, but I could have handled that directly. After discussing my situation with a manager, I was informed that they outsource work to another country. I was promised that someone would manage my case moving forward.
Just a week ago, I received another email requesting the same information about my source of funds, which I had already provided. This morning, I got yet another email asking for everything again from a different representative. It seems like no one in the service is effectively managing my case, and I’m left questioning how many times I need to recount my loss of £84,000. I try to make progress mentally, only to receive emails that indicate my files have not been reviewed properly. Speaking with a manager did not improve the situation at all.
I have lost all confidence in their ability to assist me.
I lost £84,000 in a bitcoin trading scam and turned to the service to help recover my funds. This has been a traumatic experience for both me and my wife. I provided every piece of evidence I had—bank statements, chat transcripts, transaction records, and the source of my funds. About a month into the investigation, I received a request for all the same documents again, as if my previous submissions never existed. It was distressing to relive the scam by resending everything. They claimed the financial ombudsman needed this information, but I could have contacted them directly. After speaking to a manager, I was told they outsourced work to another country. I was assured my case would be managed more effectively. However, a week ago, I received yet another email asking for information I had already provided. Now, this morning, I got another request for everything again from a different representative. Is anyone in this service in the UK actually handling cases? How many times must I revisit my loss of £84,000? Just when I start to feel better, another email arrives that shows my files haven’t been reviewed properly. Talking to a manager made no difference. My confidence in them has only diminished.
The service was fantastic. They guided us through the confusing and distressing experience of being fraud victims. They explained everything clearly and fought diligently to recover our funds, ultimately succeeding. My mother is being refunded over a quarter of a million pounds thanks to their dedication. They truly transformed her life.
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Refundee helps victims of scams to recover their money. We can recover when victims have made bank transfers, cryptocurrency transfers, and even cash payments.
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