I lost £84,000 in a bitcoin trading scam and turned to the service to help recover my funds. This ordeal has left me and my wife deeply affected. I provided every piece of evidence I had, including bank statements, conversation transcripts, and transaction records. About a month into their investigation, I received an email from a representative asking for all the same information again, as if it had never been submitted. It was distressing to revisit the scam and present the evidence once more. They claimed the financial ombudsman requested this, but I could have handled that directly. After discussing my situation with a manager, I was informed that they outsource work to another country. I was promised that someone would manage my case moving forward.
Just a week ago, I received another email requesting the same information about my source of funds, which I had already provided. This morning, I got yet another email asking for everything again from a different representative. It seems like no one in the service is effectively managing my case, and I’m left questioning how many times I need to recount my loss of £84,000. I try to make progress mentally, only to receive emails that indicate my files have not been reviewed properly. Speaking with a manager did not improve the situation at all.
I have lost all confidence in their ability to assist me.
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Refundee helps victims of scams to recover their money. We can recover when victims have made bank transfers, cryptocurrency transfers, and even cash payments.
