EDIT: Unfortunately after 10+ years of using Nexus, I now officially no longer support reFX, because of their awful customer service and lack of aftercare when an issue arises with their software. I'm having an issue updating Nexus using their unstable Cloud software and they won't solve it just because I use Wine on Linux. I wouldn't mind but they just straight-up closed my ticket without offering any advice at all. I don't even care about the $5k+ that I've lost, I'm just disappointed with ANY company that feels the need to treat customers so poorly. I urge everyone to stay away from reFX and use literally any other VSTi - you can get so many others for free or cheap and with far better customisation and support.OLD REVIEW:reFX is a great provider for the EDM community and getting on to being a greater provider for other genres too. With its 'Nexus' product in particular being one of the leaders in romplers for pros and newbies that both just want some quick and easy sounds to use for their music.Whilst their samples and software are of excellent and modern quality, their support needs a little work. They don't exactly seem to know how to treat a 'distressed' customer. Despite their customer support needing a little professionalising, I haven't personally had any other issues and their discounts are very nice during the Christmas period! Although as paragraphs below will explain, these discounts apply for everyone and there doesn't seem to be any special reason to be a loyal/long-term client to reFX.After a few years I thought I'd update this review a little now that Nexus3 is on the way and they are removing support for the forsaken eLicenser using their own licensing servers instead. They are offering a free upgrade for customers who have bought Nexus2 in the last 3 months, and a $49/€49 upgrade for customers who bought Nexus 2 in the last 6 months, and $99/€99 after 6 months.Now whilst I completely understand no customer should consider themselves 'entitled' to a free upgrade no matter how much of a long-term customer they've been, or how loyal they've been, it makes no sense to have two different prices in such little time. What makes May 1st so significant that people must pay $50/€50 more before that date yet $50/€50 less after that date? I also buy all the expansions every year to show my loyality for their work - despite reFX not really showing their appreciation for such towards the clients that have kept them alive.In my opinion, it would surely make sense to just have one date and one price (e.g: if Nexus2 was bought in a year, everyone gets Nexus3 free. If Nexus2 was bought over a year ago, pay a $49/€49 upgrade fee). This example would make so much more sense and surely get reFX a LOT more sales compared to the amount of complaints I've seen on the reFX Facebook page alone, of long-term customers (such as myself) not wanting to pay so much for a slight visual upgrade, some fixes that should be applied on Nexus2 anyway, and a selection of new (possibly recycled/generic) factory samples. I also wouldn't be surprised if the upgrade is going to become a necessity for some future expansions.Regardless, my review will remain 3 star until some weeks pass where I can hopefully update my experience and receive a slightly better price and/or explanation from reFX themselves explaining their reasoning behind the choice of pricing, and their lack of loyalty to long-term, all-expansion-buying customers.
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