Before purchasing NEXUS 5 I contacted customer service about technical questions regarding how the synth would perform within my DAW and version of computer. I got a comprehensive, polite response in under 12 hours. Very pleased. I promptly purchased the synth as well as one of the EDM expansion packs. Highest quality, smart, and sleek synth with some iconic presets I have heard distinctly in many popular edm tracks. No clue why people are dissatisfied with reFX.
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