The order was shipped well past the timeframe indicated on the website, and when I reached out to customer support for clarification, I received no response. Upon finally receiving the order, I found the bag was torn open, with part of the damage covered by masking tape. While this may have been the fault of the courier, the items inside were extremely dirty. I would have returned them for a refund and chosen to shop elsewhere, but they do not provide free returns. As a result, I had to wash the items before using them. Overall, this experience was quite disappointing, and I will not be purchasing from them online again.
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